Terms & Conditions | moicity

By accessing the moicity platform, you agree to be bound by these Terms & Conditions, all applicable laws, and regulations. These terms constitute a legal agreement between the user and the platform operator.

If you do not agree with any part of these terms, you are prohibited from using our services and must discontinue use immediately. We reserve the right to update these terms periodically; your continued use of the platform following any such modifications signifies your acceptance of the revised terms.

To use this platform, you must meet the following criteria:

Access to this platform may be restricted in certain jurisdictions. It is your sole responsibility to ensure that your use of the platform complies with the local laws of your current location.

Users are required to provide accurate and complete information during the registration process. Any account found to contain fraudulent or misleading data will be subject to immediate suspension.

To maintain platform integrity, we enforce a strict policy of one account per individual, per household, and per electronic device. Multiple accounts registered by a single user are prohibited.

Identity verification (KYC) may be requested at any time. We reserve the right to request documentation to verify your age, identity, and residency before processing withdrawal requests.

The platform supports various payment categories to facilitate fund transfers. All financial transactions are processed in MYR (RM).

Withdrawal requests are subject to verification and internal review. The platform reserves the right to delay payouts if identity verification is incomplete or if suspicious activity is detected.

Promotional offers are designed to enhance the user experience. Each specific offer is governed by its own set of terms, which will be displayed at the time of the promotion. For current offers, please visit our Promotions page.

Bonus funds are treated as a separate balance from cash deposits. Wagering requirements (playthrough) must be met before bonus funds or winnings derived from them can be converted to withdrawable cash.

While a bonus is active, maximum bet limits per round may apply. Exceeding these limits may result in the forfeiture of the bonus and associated winnings. We monitor for bonus abuse, including but not limited to "hedging" or "churning," which will lead to the cancellation of the bonus and potential account restriction.

Our games utilize Random Number Generators (RNG) managed by our provider partners to ensure that every outcome is determined by chance and is independent of previous results.

To ensure a fair environment for all players, the following activities are strictly forbidden:

• Using bots, automated software, or scripts to play games.
• Collusion with other players to manipulate game outcomes.
• Attempting to exploit technical bugs or platform vulnerabilities.
• Money laundering or using the platform to move funds illicitly.
• Initiating fraudulent chargebacks through payment providers.

Detection of these activities will lead to immediate account suspension, forfeiture of balances, and a permanent ban from the platform.

We are committed to providing a safe environment. Users have access to various self-management tools to control their activity, including:

For more information and tools, please visit our Responsible Gaming page. We urge users never to use funds intended for essential living expenses.

All content on this website, including the moicity brand name, logos, graphics, and text, is the property of the platform operator or its partners and is protected by intellectual property laws.

Users are granted a limited, non-exclusive license to access the site for personal use. You may not reproduce, distribute, or modify any part of the site content without express written permission.

Services are provided on an "as is" and "as available" basis. While we strive for consistent uptime, the platform may be interrupted for scheduled maintenance or unforeseen technical issues.

The platform is not liable for any losses resulting from interruptions beyond our control. In cases of obvious clerical errors—such as incorrectly displayed odds or erroneous balance updates—we reserve the right to correct the error and adjust account balances accordingly.

We reserve the right to suspend or terminate any account if we suspect a breach of these Terms & Conditions, fraudulent activity, or a violation of law.

During an active investigation, account functions—including withdrawals—may be temporarily frozen. Upon termination, remaining funds will be handled in accordance with our internal compliance policies and applicable regulations.

We collect and process account and transaction data strictly to provide our services, verify identities, and prevent fraud. Your data is handled securely and is only shared with our partner payment providers as necessary to complete transactions.

For details on how we use tracking technologies and manage your preferences, please refer to our Cookie Policy.

If you have a concern, we encourage you to use our internal complaint channels first. To submit a dispute, please provide your account ID, a detailed description of the issue, and any relevant screenshots or transaction IDs.

Our team will investigate the matter and provide a response. If a resolution cannot be reached internally, the matter will be handled according to the platform's internal dispute resolution framework.

Moicity reserves the right to amend these terms at any time. All updates will be posted on this page with a revised "Effective Date." We recommend that users review this page regularly to stay informed of any changes to their rights and obligations.

If you have questions regarding these Terms & Conditions or need assistance with your account, please reach out to our support team via the official channels listed on our Support page.