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Privacy Policy | Moicity Official Trusted Online Casino Malaysia

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, ID verification, payment info, and device data.
  • Why we collect: To manage your account, process payments, and prevent fraud.
  • Who sees it: Only internal staff and essential third-party service providers.
  • Retention: Kept for the account lifecycle and as required by Malaysian law.
  • Your Rights: You can request access, correction, or deletion via our support.

Introduction and Scope

This Privacy Policy outlines how moicity handles personal data for users within Malaysia. It applies to all services provided via our website and official applications. This policy does not extend to third-party websites or external services that you may visit after leaving our platform; we encourage you to review the privacy policies of any external sites you encounter.

Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of information:

Account and Identity Data

Information provided during registration to establish your identity and contact you regarding your account.

Verification Documents

Copies of identification and proof of address used to verify your age and residency as required by regulatory standards.

Payment Data

Transaction details and payment method information required to process your deposits and withdrawals securely.

Gaming and Transaction Activity

Records of games played, betting history, and financial transactions to ensure fairness and manage bonuses.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating systems to optimize site performance and prevent multi-accounting.

Support Communication

Records of your interactions with our support team to resolve queries and improve our service.

How We Collect Data

We gather information through three primary channels:

  1. Directly from You: When you create an account, submit KYC documents, or contact support.
  2. Automatically: Through cookies and system logs as you navigate our platform.
  3. From Partner Providers: Through our partner payment providers and identity verification services to confirm the validity of your data.

Why We Use Data

Your data is processed for the following legitimate purposes:

  • Account Management: Creating and maintaining your profile and managing your gaming preferences.
  • Financial Transactions: Processing deposits and payouts in MYR.
  • Security and Compliance: Verifying age, preventing fraud, and stopping the creation of multiple accounts.
  • Personalization: Tailoring the user interface and content based on your activity.
  • Legal Obligations: Complying with gambling operator regulations and anti-money laundering laws.
  • Marketing: Sending promotional updates only if you have explicitly opted in.

When We Share Data

We do not sell your personal data. We only share information with the following parties:

  • Technical and Service Providers: Third-party partners who handle payment processing, KYC verification, and server hosting.
  • Legal Authorities: When required by law or to comply with a valid legal request from regulatory agencies.

How We Protect Data

We employ industry-standard safeguards to protect your information, including:

  • Encryption: Using secure protocols to encrypt data during transmission.
  • Access Control: Strictly limiting internal access to personal data to authorized personnel only.
  • Isolation: Separating payment data from general account information.
  • Continuous Monitoring: Regularly reviewing our security systems to detect and prevent unauthorized access.

Cookies and Tracking

We use cookies to improve your experience and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data, which can be exercised by contacting our support team:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion and Portability: Request the erasure of your data or its transfer to another service.
  • Objection and Withdrawal: Object to specific processing activities or withdraw consent for marketing.

Note: Even after an account is closed, we are required to retain certain data for the timeframe required by applicable law in Malaysia to comply with anti-money laundering and gambling regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is terminated, we keep data only for the period necessary to fulfill the purposes described in this policy or to satisfy legal requirements under the laws of Malaysia.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be closed immediately and any funds will be handled according to our terms. Parents or guardians who suspect a minor is using our platform should report this via our Support page.

Cross-Border Transfers

To maintain global service standards, some of our service providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer is conducted securely.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or wish to exercise your data rights, please contact our support team via the channels available on the Support Page.